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16 Mar 2015TheRealRevK @TheRealRevK
@alexbloor @virginmedia *ANY* ISP owned equipment would be repaired or services free of charge. Even sold equipment will be in warranty. SOG
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16 Mar 2015
TheRealRevK @TheRealRevK
@virginmedia @alexbloor Are you saying your service comes with free laptop repair as well - that would be cool. Or do you not mean *any* ?
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16 Mar 2015virginmedia @virginmedia
@TheRealRevK Hi Rev, we wouldn't do hardware fixes I'm afraid, we have a digital home support service that customer can pay a little extra for and they fix any software issues :) ^AR
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16 Mar 2015
TheRealRevK @TheRealRevK
@virginmedia OK so this is not repairs and service on *any* hardware as you said. So how is this different to *every* other ISP?
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16 Mar 2015
virginmedia @virginmedia
@TheRealRevK We're referring to all of our equipment, regardless of how long you've had it, and we would always fix this for free. ^AR
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16 Mar 2015
TheRealRevK @TheRealRevK
@virginmedia well any ISP would have to fix their own equipment free. So again how is different to every other ISP?
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16 Mar 2015
virginmedia @virginmedia
@TheRealRevK We can't comment on other providers, just on our own, and we would replace any equipment regardless of how long you had been with us. ^AR
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